SCCM Training Modules
Module 1: What is Support Coordination/Case Management
This module provides an overview of the Support Coordination/Case Management process. Using two examples, it demonstrates effective Support Coordination/Case Management services.
Narrated Powerpoint - Time: 36:51
Module 1 Text Script
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Module 2: Professional Responsibilities
This module addresses several topics that are professional responsibilities of the Support Coordinator/Case Manager. Topics covered are supervision, professional boundaries, dual relationships, self-disclosure and avoiding burnout.
Narrated Powerpoint - Time: 18:36
Module 2 Text Script
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Module 3: Accountability
This module discusses the role the Support Coordinator/Case Manager, along with other key staff in the Behavioral Health and Developmental Disability Services Systems, have in ensuring the provision of quality services. Two examples demonstrate the Support Coordinator’s/Case Manager’s role in accountability. This module discusses the role the Support Coordinator/Case Manager, along with other key staff in the Behavioral Health and Developmental Disability Services Systems, have in ensuring the provision of quality services. Two examples demonstrate the Support Coordinator’s/Case Manager’s role in accountability.
Narrated Powerpoint Time: 48:56
Module 3 Text Script
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Module 4: Engagement
This module addresses building a positive helping relationship between Support Coordinators/Case Managers and those who use services. Topics covered include engagement, person centered practices, and effective communication.
Narrated Powerpoint Time: 33:57
Module 4 Text Script
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Module 4 Website resources
Self-Assessment Checklist
Health Equity
Module 5: Disabilities Defined
This module provides basic information on the primary disabilities experienced by those who use Support Coordination/Case Management services in the Behavioral Health and Developmental Disabilities Services system. These include mental health disorders, substance use disorders, developmental disabilities and co-occurring disorders.
Narrated Powerpoint Time: 47:20
Module 5 text script
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Module 6: Health Integration
This module identifies strategies to promote wellness and ways Support Coordinators/Case Managers can integrate health care into their practice. Major chronic illnesses commonly experienced by those who use services are also discussed.
Narrated Powerpoint Time: 27:09
Module 6 Text Script
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Module 7: Assessment
This module provides basic information about how assessments are developed and written. The assessment process and how to capture information about those served is discussed. This module also identifies warning signs of harm to self or others and provides steps to take if someone is at risk for hurting themselves or others.
Narrated Powerpoint Time: 37:17
Module 7 Text Script
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Module 8: Plan Development
This module provides best practices in plan development, along with how the Individual Support/Service Plan (ISP) is structured. The importance of documentation is also covered.
Narrated Powerpoint Time: 34:46
Module 8 Text Script
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Module 9: Plan Implementation
This module describes the Support Coordinator’s/Case Manager’s general functions involved in plan implementation. These include linking, coordinating, monitoring, problem solving and advocacy.
Narrated Powerpoint Time: 41:30
Module 9 Text Script
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Module 10: Crisis Support
This module presents information about the services available for people who are experiencing serious mental health, psychiatric, emotional and behavioral concerns. It identifies how crisis support, including REACH, can assist in the provision of crisis intervention.
Narrated Powerpoint Time: 23:15
Module 10 Text Script